Enrollment Call Center Agent

🕒 Yesterday

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Liberty University

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘊𝘩𝘳𝘪𝘴𝘵 𝘴𝘪𝘯𝘤𝘦 1971. Offering more than 700 unique programs of study from the certificate to the doctoral level, Liberty equips students with the values, knowledge, and skills essential for impacting tomorrow’s world.

📋 Description

• Provide exceptional customer service to students and university employees primarily through phone and email communication. • Convert prospective students into enrolled students by managing inquiries and applications. • Handle a high volume of phone calls and emails, answering complex questions regarding admissions, academic policies, and curriculum. • Counsel applicants on admission requirements, placement test scores, and transcript evaluations. • Operate management systems to record contacts and register new applicants for courses. • Troubleshoot issues related to the Online Academy and facilitate enrollment meetings with families. • Navigate student/parent issues to ensure accurate and timely resolutions, connecting families with appropriate resources. • Build rapport with students and parents to enhance long-term enrollment retention. • Utilize multiple systems and resources to assist students effectively.

🎯 Requirements

• Background in sales or customer acquisition preferred; progress towards a college degree required. • Proficiency in Microsoft Office Suite is essential. • Strong communication skills, both verbal and written. • Ability to adapt to change, multitask, and work in a fast-paced environment. • Strong organizational and problem-solving skills. • Experience in advising or contact center settings is a plus. • Ability to work shifts scheduled within the hours of 8 AM - 9 PM Monday through Friday, 8:30 AM - 6 PM Saturday, and 12 PM - 6 PM Sunday, with occasional overtime during peak seasons. • This position requires a reliable internet connection with specific speed and stability requirements. Please note that satellite-based internet providers such as Starlink are not compatible with the needs of this role. We recommend using a wired broadband connection to ensure optimal performance and meet the technical requirements for the position.