Enrollment Call Center – Post Acceptance Student Stage

🕒 June 12

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

⚪️ Entry-level

📞 Call Center Representative

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Liberty University

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘊𝘩𝘳𝘪𝘴𝘵 𝘴𝘪𝘯𝘤𝘦 1971. Offering more than 700 unique programs of study from the certificate to the doctoral level, Liberty equips students with the values, knowledge, and skills essential for impacting tomorrow’s world.

📋 Description

• Providing exceptional customer service to students and university employees, primarily over the phone and email • Expertly navigating all student issues to complete accurate resolutions • Answering complex questions regarding the University’s policies • Developing relationships and coordinating with support offices to solve student problems • Finding innovative ways to improve student services • Implementing feedback from the Management Team • Meeting or exceeding departmental key performance indicators

🎯 Requirements

• Some college experience • Customer service/sales experience required • Bachelor's degree preferred • Previous experience in a contact center preferred • Ability to work first/second shifts and rotating Saturdays • Ability to utilize Microsoft Word, Excel, and Outlook • Excellent verbal and written communication skills • Ability to respond to emails and phone calls within 24 hours • Ability to reason, analyze information, and identify potential issues • Ability to apply sound judgment in order to find solutions to solve problems

🏖️ Benefits

• Remote work options