Team Leader, Customer Service

🔥 2 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Liebherr Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏨 Hospitality

📦 Logistics

🏥 Healthcare

Hospitality • Logistics • Healthcare

Liebherr Group is a global company known for its diverse range of products and services across various industries. With a strong presence in manufacturing, Liebherr designs and produces construction machinery, mining equipment, and aerospace components, showcasing its expertise in engineering and innovation. The company is committed to sustainability and technological advancement, aiming to provide efficient solutions that meet the needs of its clients worldwide.

📋 Description

• Strategically and operationally manage and continuously develop all service areas, including customer service, technical support, field service, spare parts management and the regional service network, within the Polish market • Plan, manage and continuously optimize service processes • Implement global and regional service strategies • Establish standardized, high-performance service processes within the Polish service network • Analyze, manage and continuously optimize key service KPIs • Ensure excellent service quality, high customer satisfaction and sustainable performance • Collaborate cross-functionally with sales teams, dealers, service partners and external service providers • Lead, manage and further develop the regional service organization • Enhance the performance capabilities of the service network in the regions under responsibility • Foster knowledge transfer, identify optimization opportunities and build sustainable customer relationships

🎯 Requirements

• Successfully completed technical or commercial vocational training • Several years of professional experience in an international service environment • Experience leading, managing and further developing service organizations and external service partners • Negotiation-level proficiency in German and English • High level of intercultural competence • Strong analytical skills • Experience managing and analyzing KPIs and performance reports • Structured, independent working style • Strategic thinking capabilities • Willingness to travel • Application in English or German

🏖️ Benefits

• Comprehensive onboarding program • Secure position • Fair, appropriate compensation • Flexible working hours • Option to work remotely • Opportunities for personal development • Modern work environment • Collaborative team atmosphere