Account Resolution Representative

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🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $16 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Life Annuity Specialist

WebsiteLinkedInAll Job Openings

1 - 10 employees

💸 Finance

📱 Media

Finance • Insurance • Media

Life Annuity Specialist is a leading news service for life insurance carriers and annuity providers. It uniquely focuses on providing industry news and analysis from the perspective of product manufacturers. The service is a crucial resource for professionals in the life insurance and annuity sectors, offering insights into market trends, regulatory changes, and corporate developments.

📋 Description

• Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times. • Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements. • Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques. • Achieve all assigned goals. • Properly identify individual account situations, and provide appropriate resolution. • Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up. • Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution. • Keep route maintenance backlog at an acceptable level. • Recognize pressing issues and escalate to management as they occur. • Work well with team members/management and not contribute to unproductive group conflict or negativity. • Represent the Company in a positive manner through professional conduct, attitude, and appearance. • Follow Company confidentiality and security policies and procedures. • Understand and comply with company policies and procedures. • Other duties as assigned by management.

🎯 Requirements

• Previous collection experience preferred. • Excellent Communication Skills required. • Basic Computer Skills required. • Customer Service Skills. • Conflict Resolution Skills. • High attention to detail.

🏖️ Benefits

• Health • Dental • Vision • HSA and FSA Accounts • Voluntary Insurance • Paid Holidays • PTO • 401(k)