Lifely
51 - 200 employees
🛍️ eCommerce
👥 B2C
eCommerce • B2C
Lifely is a direct-to-consumer furniture brand and Shopify-based online store that sells beds, sleeper sofas and kid-friendly mattresses/sofa-beds. The site emphasizes DTC offers like a 30-day trial, express shipping, a 365-day warranty, multi-country storefronts and promotional sales, positioning it as an online retailer of home furnishings.
Customer Experience Specialist – eCommerce
Job not on LinkedIn
🔥 1 hour ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Lifely
51 - 200 employees
🛍️ eCommerce
👥 B2C
eCommerce • B2C
Lifely is a direct-to-consumer furniture brand and Shopify-based online store that sells beds, sleeper sofas and kid-friendly mattresses/sofa-beds. The site emphasizes DTC offers like a 30-day trial, express shipping, a 365-day warranty, multi-country storefronts and promotional sales, positioning it as an online retailer of home furnishings.
📋 Description
• Respond to customer inquiries and complaints via phone, email and live chat channels • Troubleshoot product or order issues and provide solutions to ensure a positive customer experience • Process customer returns, exchanges and refunds in a timely manner • Assist with product research and provide recommendations to customers • Identify customer trends and pain points to help improve our operations and service • Contribute to the continuous improvement of our customer service processes and procedures • Work during Australian business hours to align with customer needs
🎯 Requirements
• 3+ years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment • Prior hands-on experience with returns, exchanges, refunds, and order issue resolution • Experience handling customer support through phone, email, or live chat • Strong communication and interpersonal skills with the ability to build rapport with customers • Business-fluent English to effectively communicate with customers • Experience with customer service or helpdesk software (e.g., Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool) • Experience with Shopify or other eCommerce platforms for customer support functions • Availability during Australian business hours and US business hours
🏖️ Benefits
• Competitive salary • Comprehensive healthcare and insurance benefits • Opportunities for career development and advancement • Work from Home role
Apply NowSimilar Jobs
🔥 1 hour ago
E-Commerce App Technical Support Specialist delivering prompt support for eCommerce SaaS application inquiries. Monitoring issues, providing solutions, and ensuring effective customer communication.
🕒 Yesterday
Senior E-commerce Bookkeeper overseeing bookkeeping for multi-brand consumer products business. Handling financial records, VAT returns, and customer care alongside accounting duties.
🕒 3 days ago
eCommerce Funnel Specialist optimizing email marketing assets for a growing e-commerce brand. Refreshing Klaviyo flows and creating Shopify templates for marketing initiatives.
🕒 4 days ago
Manage TikTok Shop presence and e-commerce ecosystem for snack brand. Drive revenue through TikTok, optimize paid ads, and expand into other channels.
🕒 6 days ago
Detail-oriented Ecommerce Catalog Specialist managing and maintaining product listings across multiple ecommerce platforms. Ensuring product information is accurate, optimized, and supporting new product launches.
