Help Desk Specialist

🔥 12 hours ago

🌵 Arizona, Florida, +2 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🌲 Oregon – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🦅 H1B Visa Sponsor

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

💰 Private Equity Round on 2016-12

Healthcare Insurance • Telecommunications • Wellness

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Serve as the primary point of contact for IT and application support, including troubleshooting and guidance on standard workflows, policies, and procedures. • Provide timely and effective user support via phone and ticketing system. • Manage incoming support requests through calls, email tickets, and screen sharing to assist end users with system functionality and configuration. • Identify and communicate operational inefficiencies, providing feedback and root cause analysis related to software, hardware, network configurations, and support workflows. • Accurately document issues and service requests in the ticketing system, supporting transparency and continuous process improvement. • Effectively prioritize and manage multiple tasks while meeting established Service Desk KPIs. • Delivers a high level of customer service by providing clear, empathetic, and solution-oriented support.

🎯 Requirements

• Associate’s degree in healthcare, business, or a related field preferred, or equivalent combination of education and experience. • 1 to 2 years of experience providing customer support or delivering training on software applications within clinical settings, required. • 1 to 2 years of experience diagnosing and resolving technical issues related to hardware, software, and network systems, strongly preferred. • Demonstrated experience with EHR systems required; experience with AdvancedMD or Athenahealth is highly desirable. • Strong organizational and time management skills, with the ability to meet tight deadlines and effectively prioritize competing tasks. • Excellent communication and customer service skills, with the ability to convey information clearly and professionally. • Ability to collaborate effectively with all levels of management, team members, and clinicians in a patient and professional manner. • Proficiency in Microsoft Office Suite, SharePoint, and Microsoft Teams.

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program