Customer Service Specialist, Korean

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🔥 4 hours ago

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Lifted

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

👥 HR Tech

📋 Compliance

💰 $6.2M Series A - Lifted on 2021-06

Healthcare • HR Tech • Compliance

Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.

📋 Description

• Provide customer service with clear, professional communication by responding promptly to customer inquiries in Korean and English • Maintain punctuality and reliability by consistently meeting all scheduled work hours and meeting response time targets • Deliver excellent support experiences

🎯 Requirements

• Fluent in Korean and English • Adherence to all data security and confidentiality guidelines • Professional, courteous communication with team members and customers • Full compliance with company policies and Standard Operating Procedures (SOPs) • Must use either a company-compliant Windows or macOS device for all work-related access and activities • Supported operating systems include Windows 11 Pro (patched to version 25H2 or newer) or macOS Sequoia/Tahoe or newer. • Devices must have screen lock enabled with automatic activation after no more than 5 minutes of inactivity. • Full-disk encryption is required at all times (BitLocker for Windows or FileVault for macOS). • Antivirus/Endpoint Detection & Response (EDR) software and an active OS firewall are required. • Secure Boot (Windows) or System Integrity Protection (macOS) must remain enabled. • Devices that are jailbroken, rooted, or modified to bypass security protections are strictly prohibited. • Use of virtual machines or virtualized environments is not permitted for BYOD contractor access • Windows devices must support Credential Guard / VBS security features when applicable

🏖️ Benefits

• Employees can work remotely • A quiet, reliable remote work setup with a stable internet connection