Customer Success Executive

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Lifted

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

👥 HR Tech

📋 Compliance

💰 $6.2M Series A - Lifted on 2021-06

Healthcare • HR Tech • Compliance

Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.

📋 Description

• Lead strategic post-sales engagements for enterprise customers, driving adoption and long-term business value. • Build trusted relationships with C-level executives and provide guidance throughout digital transformation initiatives. • Own the overall customer success strategy, ensuring customers achieve measurable business outcomes from the platform. • Lead and coordinate cross-functional Customer Success teams, including Customer Success Managers, Platform Architects, and Support Account Managers. • Develop and execute customer success plans, adoption strategies, and governance frameworks aligned with customer objectives. • Partner closely with Account Executives to deliver seamless pre-sales and post-sales collaboration. • Identify adoption risks and proactively develop mitigation strategies to maximize customer success and renewal opportunities. • Drive AI adoption and help customers leverage platform capabilities to improve operational efficiency and business outcomes. • Monitor key customer success metrics including adoption, platform health, customer satisfaction, renewals, and expansion opportunities. • Deliver executive business reviews, establish measurable success milestones, and continuously optimize customer transformation roadmaps. • Support occasional on-site customer engagements in Kuala Lumpur and Cyberjaya as required.

🎯 Requirements

• Bachelor's degree required; Master's degree preferred • Minimum of 12 years of experience in management consulting, enterprise software, SaaS, Customer Success, Solution Consulting, or technology-enabled business transformation • Demonstrated experience leading strategic enterprise customer engagements and managing executive-level stakeholder relationships • Strong understanding of digital transformation, governance, customer adoption, and enterprise software implementation • Proven ability to lead cross-functional teams and influence stakeholders across complex, matrixed organizations • Excellent communication, presentation, and executive relationship management skills • Experience leveraging AI tools or integrating AI into business processes and customer success strategies • Ability to work independently while managing multiple strategic priorities in a fast-paced environment • Fluency in one or more Asian languages, including Bahasa Indonesia, Thai, Vietnamese, Malay, or Korean

🏖️ Benefits

• Flexible work arrangements • Professional development