Lifted
11 - 50 employees
Founded 2018
🏥 Healthcare
👥 HR Tech
📋 Compliance
💰 $6.2M Series A - Lifted on 2021-06
Healthcare • HR Tech • Compliance
Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.
L2 Support Engineer, Application Support Engineer
Job not on LinkedIn
🔥 3 hours ago
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Lifted
11 - 50 employees
Founded 2018
🏥 Healthcare
👥 HR Tech
📋 Compliance
💰 $6.2M Series A - Lifted on 2021-06
Healthcare • HR Tech • Compliance
Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.
📋 Description
• Delve deep into product functionalities to address intricate product queries • Cultivate a broad understanding of the product codebase • Perform Level 3 analysis, troubleshooting, and resolution of customer service requests (CSRs) • Scrutinize product logs, draw parallels with code, and pinpoint problems at the L2 level • Adhere to stipulated protocols for escalating issues to the engineering team • Craft patches or hot-fixes in tandem with the backend engineering function, when required • Be actively involved in assessing and implementing product upgrade and installation protocols • Channelize valuable customer feedback to the backend engineering function for product enhancements
🎯 Requirements
• Proficiency in Core Java programming • Adeptness in scripting (Shell or Perl) • Profound knowledge of Linux • Stellar verbal and written communication prowess • Proven ability to engage transparently with both customers and internal stakeholders • Collaborative mindset for working with diverse teams • Demonstrated efficiency in resolving queries over call and email • A robust experience of 5-7 years in the software domain, with a preference for a telecommunications background • Minimum of 4 years in an L2 Support Engineer capacity or a role of similar nature • A development (programming) stint spanning 2-3 years will be advantageous • Education in Computer Science, Electronics and Communication Engineering, Telecom Engineering, or any allied domain.
🏖️ Benefits
• Fully remote opportunity • Applicants must be based in Portugal
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