Associate Sales Support Specialist

🕒 May 15

🇺🇸 United States – Remote

💵 $55.2k - $73.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Lighthouse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

🤖 Artificial Intelligence

📋 Compliance

💰 $23M Debt Financing on 2016-08

Legal • Artificial Intelligence • Compliance

Lighthouse is a company that specializes in eDiscovery and information governance, employing advanced AI technology to streamline legal processes and improve outcomes for legal teams. They offer a range of services including document review, forensic data collection, and strategic consulting, with a strong focus on reducing costs and optimizing data management strategies. Lighthouse partners with various industries, including financial services and healthcare, to help manage complex data environments effectively while ensuring compliance and minimizing risk.

📋 Description

• Assist the broader Sales Excellence team and outside sales professionals • Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts • Perform conflicts checks • Assist sales with submitting quotes within internal system • Coordinate assignments for project managers • Liaise with the forensics team and submit tickets within internal system • Prepare litigation profiles for sales • Assist with billing inquiries/issues • Prepare and submit simple cost estimates for clients • Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support • Create and ensure proper setup of new projects within internal systems • Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services • Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects • Perform other related duties as assigned

🎯 Requirements

• BA or BS degree required • Familiarity with CRM tools like Salesforce.com • Experience supporting a sales team is a plus • Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services to Fortune 1000 corporations and AM 200 law firms a plus • Strong written communication skills • Strong verbal communications skills • Strong organizational skills • Strong attention to detail • Ability to build trusted and lasting relationships • Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel)

🏖️ Benefits

• medical, dental, vision • 401k with company match • Company paid benefits including Life & AD&D, short and long-term disability, telemedicine, and other wellness plans • Flexible PTO program • paid volunteer days • voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance • annual bonus or incentive program