Account Manager – French Speaking

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🔥 4 hours ago

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Drive adoption of Lightspeed Payments and software solutions, ensuring clients extract maximum value from our POS products, modules, and integrations. • Serve as the primary point of contact, building trusted, long-term partnerships and proactively supporting client success. • Guide account growth and upgrades, transitioning customers to advanced solutions tailored to their evolving business needs. • Create new revenue opportunities, executing upsells, cross-sells, and expansions aligned with client goals. • Deliver compelling product demos and support adoption, ensuring clients fully utilise Lightspeed’s suite of tools. • Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. • Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships. • Negotiate and close agreements, securing favourable terms while consistently achieving renewal, retention, and growth targets.

🎯 Requirements

• Fluency in French • Demonstrated success in quota-carrying SaaS or technology roles, consistently achieving revenue growth and retention targets. • Skilled at identifying client challenges, tailoring solutions, and delivering long-term value through strategic account management. • Build trust and credibility with clients, including executive-level stakeholders, fostering lasting partnerships. • Understand complex business models, align solutions with client goals, and make data-driven decisions to optimise outcomes. • Proficient in Salesforce and sales tools for forecasting, pipeline management, and maintaining accurate, actionable customer data. • Articulate ideas clearly, influence cross-functional teams, and secure mutually beneficial agreements with clients. • Anticipate client needs, navigate challenges, manage multiple accounts, and thrive in fast-paced environments.

🏖️ Benefits

• A flexible work environment that empowers you to do your best work • A culture that celebrates performance • The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard • Career-defining opportunities