Student Safety Specialist – Content Reviewer

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Lightspeed Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

💰 Private Equity Round on 2019-03

Since 1999, Lightspeed Systems has provided smart solutions for school networks, working to make learning safe, mobile and easily managed. With our K12 school partners, we have helped protect and engage more than 10 million students around the world.

📋 Description

• Actively monitor queues to review and act on alerts flagging potentially concerning student activity. • Analyze flagged content (including self-harm, violence, child sexual abuse material, and bullying) and determine context and student intent. • Identify harmful online behavior and communicate with clients to advise appropriate responses. • Collaborate with other teams (e.g., Technical Support, Sales, Customer Success) to resolve client needs. • Continuously update skills and knowledge on the latest online threats to students. • Review escalated alerts and contact school officials by phone to prompt urgent action. • Identify emerging issues and trends to inform solution development. • Participate in team projects and initiatives. • Work flexible shifts including evenings, nights, weekends and holidays.

🎯 Requirements

• High School Diploma • Ability to communicate effectively, both orally and in writing, with all levels of staff, client , and emergency services. • Ability to clearly document and record information. • As an open-minded individual, you are willing to objectively view and categorize very offensive and highly sensitive materials. • Dedication to protecting data privacy and confidentiality. • Ability to closely follow documented processes. • Excellent organizational and reasoning skills. • Ability to function effectively in a fast-paced environment. • Excellent client service skills. • Passionate and focused about our mission. • Ability to remain calm under pressure and sense of urgency. • Highly motivated self-starter. • Current in social media trends and language. • Available to work flexible schedules to include nights, weekends, and holidays. • Crisis prevention, counseling, trust and safety or other similar experience preferred, but not required.

🏖️ Benefits

• Snacks galore and a private chef serving up lunch Tuesday through Thursday every week • A state-of-the-art fitness center (with outfitted locker rooms) • Physical therapist onsite regularly • Indoor and outdoor casual collaboration spots • Pet-friendly office environment • A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun