Payments Operational Manager

🕒 February 13

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Lightspeed DMS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1984

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Lightspeed DMS is a comprehensive dealer management system designed for the Powersports, Marine, RV, Trailer, Outdoor Power Equipment, and Golf industries. It provides over 4,000 dealerships with an all-in-one solution to streamline operations, manage inventory, and enhance customer engagement. Lightspeed DMS integrates various departmental functions into a single platform, enabling efficient management of parts, sales, service, and accounting tasks, ultimately helping dealers to improve profitability and customer experience.

📋 Description

• Own day-to-day payment operations, including transaction monitoring, exception handling, and issue escalation for in-person and card-not-present payments across the platform. • Manage and optimize merchant onboarding workflows (KYC/KYB, underwriting, approvals, declines) in a PayFac or PayFac-as-a-Service operating model. • Oversee settlement, funding, and reconciliation processes, partnering with Finance and Accounting to ensure timely, accurate payouts to dealers and alignment with financial reporting. • Develop, document, and continuously improve standard operating procedures (SOPs), SLAs, and playbooks that support scalable, high-quality payments operations. • Monitor operational health at the client, region, and system-wide levels, proactively identifying anomalies, incidents, and trends that impact dealers or end customers. • Lead triage, escalation, and resolution of operational issues, coordinating across internal teams and external partners to restore service and communicate clearly with stakeholders. • Establish and maintain dashboards and reporting for key operational and commercial metrics, including authorization rates, funding timelines, exception volumes, chargebacks, and SLA adherence. • Own the definition, tracking, and reporting of performance criteria for the payments business: margin achievement, revenue, growth, and retention. • Prepare and present regular performance updates (weekly/monthly/quarterly) for the executive and senior leadership teams, highlighting trends, risks, and recommended actions. • Collaborate with Risk and Compliance to maintain controls for fraud monitoring, disputes, and regulatory requirements (PCI-DSS, KYC/KYB, AML). • Partner with cross-functional teams to turn operational and financial insights into product and process improvements that drive margin expansion, adoption, and reduced churn. • Support training and enablement for internal teams on payments processes, tools, and best practices.

🎯 Requirements

• Bachelor’s degree in business, finance, operations, or a related field. • 4+ years of experience in payments operations, merchant acquiring, PayFac/PayFac-as-a-Service, fintech, or card processing operations. • Strong understanding of payment processing flows (authorization, capture, settlement, refunds, chargebacks) for both in-person and online/card-not-present transactions. • Familiarity with PCI-DSS, KYC/KYB, AML, and related regulatory and compliance requirements in payments. • Demonstrated ability to build, document, and improve operational processes in a scaling or high-growth environment. • Strong analytical and reporting skills, with a track record of owning and improving metrics tied to margin, revenue, growth, and retention. • Excellent communication and cross-functional collaboration skills, with experience partnering closely with Product, Engineering, Finance, Risk, and Customer Support.

🏖️ Benefits

• Pay transparency • Opportunities for professional development