Lilo Social
eCommerce • B2B • Media
Lilo Social is a full-funnel e-commerce growth agency that partners with direct-to-consumer and retail brands to drive customer acquisition, retention, and creative production. They offer data-driven paid media campaigns across search and social, lifecycle marketing via email and SMS, on-demand creative services, and blended reporting with P&L and breakeven analysis to optimize profitability and lifetime value. Lilo Social positions itself as a long-term growth partner for e-commerce brands and highlights credentials like Inc. 5000 recognition and Klaviyo Master Elite status.
Email & SMS Project Manager – LATAM
October 29
Lilo Social
eCommerce • B2B • Media
Lilo Social is a full-funnel e-commerce growth agency that partners with direct-to-consumer and retail brands to drive customer acquisition, retention, and creative production. They offer data-driven paid media campaigns across search and social, lifecycle marketing via email and SMS, on-demand creative services, and blended reporting with P&L and breakeven analysis to optimize profitability and lifetime value. Lilo Social positions itself as a long-term growth partner for e-commerce brands and highlights credentials like Inc. 5000 recognition and Klaviyo Master Elite status.
📋 Description
• Hands-On Execution & Technical Deliverables Klaviyo & Platform Management: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo (a non-negotiable requirement). • Technical Build: Own the technical setup of marketing flows/automations (e.g., Welcome Series, Abandoned Cart), ensuring proper segmentation, trigger logic, and integration health. • Quality Assurance (QA): Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation before any email or SMS is deployed. • Performance Monitoring: Proactively monitor key metrics (open rates, CTRs, conversion, ROI) and flag insights or anomalies to the Strategy team. • Project & Account Management Client Communication & Relationship: Serve as the main liaison, maintaining strong client relationships and translating their marketing needs into clear, actionable direction for the internal teams. • Project Planning & Organization: Maintain comprehensive project plans and timelines for all assigned clients, managing priorities and deadlines to ensure the timely and high-quality delivery of all email and SMS assets. • Internal Coordination: Coordinate daily with internal teams (Design, Content, Strategy) to ensure the required creative assets and copy are delivered on time and meet the technical specifications for deployment. • Reporting Support: Organize performance data and help prepare audit/growth reports for Strategists to present to the client.
🎯 Requirements
• Klaviyo Proficiency: You must have direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within the Klaviyo platform for e-commerce/DTC brands. • Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously. • eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle. • Proven Project Management Skills: Demonstrated ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams (creative, strategy, tech) to hit delivery deadlines. • Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations both internally and externally.
🏖️ Benefits
• Health insurance • Professional development opportunities
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