IT Support Analyst

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Lime

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🚗 Transport

🛍️ eCommerce

☁️ SaaS

💰 $418M Convertible Note on 2021-11

Transport • eCommerce • SaaS

Lime is a transportation company that provides shared electric scooters and bikes in urban areas, making it easy for users to travel short distances. With a focus on safety, sustainability, and community, Lime aims to offer an eco-friendly alternative to traditional transportation methods. Users can easily locate and rent vehicles through the Lime app, promoting responsible riding and parking practices to enhance the urban mobility experience.

📋 Description

• Manage the full lifecycle of onboarding and offboarding tickets and processes • Provide high quality support for technical issues across our environment • Manage and resolve inbound support requests via ticketing systems, email, Slack, and remote support tools • Maintain and support a variety of systems and devices, including MacOS, Windows, mobile devices, AV equipment, and printers • Provide advance troubleshooting for account issues impacting onboarding • Remotely troubleshoot and resolve onsite IT issues related to conference rooms, printers, and other office systems • Document and update IT policies, procedures, and troubleshooting guides • Identify trends and recommend process improvements to enhance support workflows and employee satisfaction • Assist with IT related projects and initiatives • Participate in the team's on-call rotation

🎯 Requirements

• 2+ years of IT support experience in a fast paced Enterprise IT environment • Experience managing and maintaining an enterprise ticketing system (e.g. Zendesk, Jira, or ServiceNow) is preferred • Outstanding communication skills, with the ability to explain complex concepts to nontechnical audiences • Resourceful and creative problem solver • Ability to work well under pressure, and self manage competing priorities • Experience working cross functionally and fostering stakeholder relationships • Desire to provide exceptional customer service and satisfaction • Team player with excellent communication skills • Attention to detail and a passion for accuracy • Administration experience with Okta, Jira, Slack, and Google Workspace is preferred • Experience integrating applications, building workflows and automation is desirable • Familiarity with team based project workflows such as Agile or Kanban

🏖️ Benefits

• Remote work • Equal Opportunity Employer