Patient Care Coordinator

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Limitlessli

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🎯 Recruiter

☁️ SaaS

Healthcare Insurance • Recruitment • SaaS

Limitlessli is a company that specializes in providing offsite staffing solutions for healthcare facilities. They offer customized staffing services for clinical and non-clinical roles, aiming to reduce operational costs and enhance efficiency. With a focus on remote staffing, Limitlessli supports healthcare operations by ensuring compliance with CMS, DOH, and other regulatory agencies through their Active Review Protocols (ARPs™). They provide MDS consulting services and cater to a wide array of healthcare settings including skilled nursing facilities, home healthcare, urgent care centers, and telehealth, among others. Their solutions are designed to increase ROI, offer scalable staffing options, and minimize stress for their clients.

📋 Description

• Own patient navigation end-to-end: Schedule appointments, guide next steps, clarify risk levels, ensure follow-ups, and proactively re-engage patients who haven’t scheduled. • Be the voice of the client post-booking: Serve as the main point of contact via text/email/phone, delivering fast, empathetic support that builds trust and drives high satisfaction. • Outreach to patients: Perform outreach to patients who have been referred by their physicians or taken the risk assessment, converting them to scheduled appointments. • Drive order completion: Track imaging/testing orders from placement to completion so patients don’t fall through the cracks and follow-ups happen on time. • Build breast health expertise: Stay current on screening guidelines, risk assessment, and early detection to help patients understand what’s next and why it matters. • Coordinate across partners: Work closely with Breast Specialists, imaging centers, and payers to keep the care journey smooth and integrated. • Make the system better: Monitor the EMR and identify ways to streamline referrals, registration gaps, SBO/MSPQ issues, charge capture, and claim edits to reduce delays. • Perform insurance estimates: Utilize the EMR and insurance portals to determine patient responsibility before payments and communicate with patients. • Own pre-visit auth workflows: Secure payer approvals ahead of visits to minimize last-minute friction and keep care on track. • Be a team multiplier: Coordinate access needs and troubleshoot basic tech issues so the care team can stay focused on patients.

🎯 Requirements

• 1+ years of experience in a customer experience, customer service, care coordination, or patient-facing role • Strong interest in women’s health; comfort supporting patients through sensitive, high-emotion moments with empathy and discretion • Tech-forward and eager to learn new tools/software quickly; comfortable working across multiple systems in a fast-paced environment • Proven ability to own an initiative end-to-end—from identifying a need to executing, iterating, and delivering results • Exceptional verbal and written communication skills; able to explain complex information clearly, kindly, and confidently • Natural problem-solver with a “figure it out” mindset and a bias toward action • Highly organized with impeccable attention to detail; able to manage multiple workstreams, deadlines, and follow-ups without things slipping • Comfortable with ambiguity and rapid change; thrives in a build-and-iterate startup environment

🏖️ Benefits

• Flexible working arrangements • Work from home • Opportunities to transition to a full-time role