CRM Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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LINC

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 Non-profit

📚 Education

Non-profit • Education • Consulting

LINC is a company that collaborates with local actors to create lasting change by focusing on areas such as capacity strengthening, collective action, and systems thinking. With services in consulting, training, and research, LINC employs various tools including network analysis and participatory systems mapping to enhance local systems and knowledge sharing. The company is actively involved in USAID-funded projects like the Global Labor Program – Inclusive Futures, particularly contributing to systems thinking and Collaborating, Learning, and Adapting (CLA). LINC also focuses on monitoring, evaluation, and learning (MEL) activities, supporting initiatives that promote resilience, financial sustainability, and local capacity development in various regions including Ghana, Ethiopia, and Nicaragua.

📋 Description

• Responsible for managing and optimizing Linc Worldwide's donor database. • Bridge the gap between technology and fundraising, ensuring that donor records, volunteer involvement, and event registrations are accurate to build stronger relationships and drive more contributions. • Maintain, implement and evaluate the various features of our CRM to optimize use and promote expansion. • Understand and manage CRM software (Neon CRM). • Work closely with Finance, Donor Relations, Event Planning and Marketing team members to understand current use of CRM for donor information, donation collection and documentation, and marketing efforts. • Clean, organize, and segment constituent data with Donor Relations team. • Collaborate to customize automated, personalized communications (thank-you emails for donations, recurring gift reminders, and event follow-ups) and workflows. • Stay up-to-date with CRM product updates and webinar releases. • Make changes to processes and procedures within CRM to utilize new updates and features. • Train team members on updates and use of new features. • Ensure donation documentation complies with state and federal laws, including sending tax receipts for monetary and in-kind donations, focusing on fundraiser event donations and restricted/unrestricted fund documentation. • Monitor dashboards to track fundraising performance, evaluate campaign success, and pull lists for Donor Relations team and Director of Development. • Support Donor Relations and Marketing teams to implement their strategic plans related to CRM. • Provide guidance with capital campaign planning and implementation using CRM features. • Assist with CRM maintenance - troubleshoot glitches, submit 'help tickets' to NeonONE, train volunteers on CRM features, updates and use.

🎯 Requirements

• Excellent communication, multitasking, creative and analytical skills • Critical thinker and problem-solving skills • Excellent time-management skills, exceptional organizational and technical skills • Proven work experience in sales and management of CRM • Sense of ownership and pride in your performance and its impact on LINC’s success • Ability to learn new CRM system • Ability to handle confidential donor information • Subject to background check • Bachelor’s in Business or similar field • Proven work experience with CRM's, account management, and sales • Solid experience coordinating successful marketing campaigns. • Technology skills. • Past experience with email marketing, lead nurturing, marketing automation, and/or web analytics.

🏖️ Benefits

• Minimal travel required. • Virtual.