IT Infrastructure Engineer

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November 24

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Lindus Health

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Biotechnology • Healthcare Insurance

Lindus Health is a clinical research organization that focuses on delivering faster and more reliable clinical trials for life science pioneers. They provide end-to-end trial delivery services across multiple therapeutic areas, utilizing technology and innovative methodologies to improve trial speed and efficiency. Lindus Health is known for its patient-centric approach, risk-sharing business model, and technology-enabled trial management, offering a comprehensive solution for clinical trial operations.

11 - 50 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

📋 Description

• User Account Management • Create and manage user accounts across systems and platforms using a collated access management solution. • Assign users to appropriate groups, security roles and internal chat channels. • Perform password resets and support authentication issues and/or investigations. • Application & Software Management • Manage corporate wide access to applications and software tools. • Track and assign software licenses in compliance with licensing agreements. • End User Device Management • Procure end user devices based on company standards and user requirements. • Build and configure new devices to meet company specifications. • Enrol devices into Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) systems. • System Monitoring & Reporting • Monitor administrative and system logs for anomalies, performance issues, and security alerts. • Report issues and escalate to second-line support or management as needed. • General Support • Provide timely and effective support for user-reported issues via ticketing system, video, phone, or in-person. • Maintain accurate documentation of processes, issues, and resolutions. • Collaborate with other IT team members to ensure consistent IT service delivery. • First level support for our in-house clinical trials product. • Occasional period of on-call work to cover colleagues based in separate geographical locations.

🎯 Requirements

• Proven experience in a first-line IT support or helpdesk role. • An understanding of ITIL, ITSM and Agile methodologies. Certifications are nice-to-have! • Good understanding of Google admin suite, MacOS, and standard enterprise applications. Training will be provided for more niche internal applications. • An understanding of OKTA or other IAMs is desirable. • Familiarity with MDM platforms (Addigy for MacOS, Midore for WinOS) and EDR solutions. • Knowledge of Windows and macOS device configuration. • Strong communication and interpersonal skills. • Ability to prioritise tasks and manage time effectively in a fast-paced environment. • Able to adapt to new tools and technologies (custom in-house solutions).

🏖️ Benefits

• Competitive salary, plus meaningful stock options • 27 days annual leave in addition to 11 National Holidays • Health insurance coverage through our PEO Trinet • $40 monthly wellness allowance, which you can spend on a wellhub membership, or wellness activities and expenses of your choice! • Enhanced Parental Leave: 16 weeks full pay for primary caregiver and 6 weeks full pay for secondary caregiver • $2,000 Learning and Development allowance each year to put towards courses, certifications, and development • Regular whole company and team events, both in person and virtually. • Access to gym and retail discounts through our benefits platform Happl • Monthly lunch voucher for our remote teams • Charity events and fundraising opportunities through our charity partnership with the Forward Trust