Product Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

🌐 Singapore, Australia – Remote

🇸🇬 Singapore – Remote 🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Linear

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Productivity

☁️ SaaS

Productivity • SaaS

Linear is a software development company that aims to set a new standard in modern software creation. With a focus on the quality of software driven by the talent and well-being of its creators, Linear strives to make the software development process feel magical.

📋 Description

• Support customers through end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery • Investigate and resolve inbound customer issues reported through email, Slack, Twitter, and Reddit • Partner with engineering to document and reproduce bugs • Surface trends and insights from customer feedback to inform product choices • Lead strategic projects improving support experience, internal knowledge sharing, and product operations • Deliver high-touch Enterprise support at scale, navigating complex account needs with Customer Success and Sales • Contribute to technical documentation and engage the technical customer community via social channels

🎯 Requirements

• Passion about technology, quality, and Linear’s mission • Excellent communication and customer service skills and experience working with a technical or engineering user base • Ability to adapt communication approach to non-technical users • Experience troubleshooting technical issues, including APIs and integration setups • Ability to reproduce bugs with Linear and integrations in various environments, including different browsers, Windows, Mac, and Mobile • Familiarity with SQL, Javascript, APIs, and GitHub is a plus • Curiosity to learn more about SQL, Javascript, APIs, and GitHub is desirable • Currently based in Australia or Singapore

🏖️ Benefits

• Competitive salary and equity • Employee-friendly equity terms including early exercise in the US and extended exercise windows • Daily meal and coffee stipend on every workday • Paid co-working space or desk • Health coverage (based on country requirements) • 5 weeks paid vacation, plus local statutory holidays • 4 months paid parental leave • Paid month off after 4 years & every 2 years thereafter • Regular team events and off-sites • Remote-first with no required commute