Customer Service Advisor – Multilingual, Mandarin/Cantonese

🔥 0 minutes ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Deliver end-to-end customer and merchant support for fleet accounts, payment processing, manual vouchers, and transaction disputes • Resolve inquiries across phone, email, and messaging channels while aiming for First-Contact Resolution • Maintain precise CRM data entry for account updates, cancellations, and card reissues • Guide new business clients through setup, documentation verification, platform walkthroughs, onboarding, and early card activation • Liaise with IT, Credit/Collections, and Regional Sales teams to resolve billing, technical, and service issues • Monitor account activity for unusual transaction patterns and drive-off incidents; escalate suspected fraud • Identify cross-sell opportunities, advocate WEX products, and route qualified leads to Sales and Leadership • Collect customer pain points and feature requests and report trends to management • Follow regional compliance guidelines, security standards, and internal SOPs • Identify operational bottlenecks and submit at least one process improvement initiative per quarter • Share best practices, support peer onboarding, and participate in ongoing training • Meet KPIs for SLA adherence, First-Contact Resolution, CSAT, CRM accuracy, qualified lead submissions, and mandatory training completion • Collaborate with cross-functional IT, sales, and credit teams to resolve customer issues and improve service

🎯 Requirements

• Native or professional fluency in English, Mandarin, and Cantonese, written and spoken • Contact center or frontline customer service experience, ideally within Financial Services, Payments, FinTech, or Fleet Services • Proficiency in CRM platforms such as Salesforce • Proficiency in ticketing systems • Basic Microsoft Office proficiency • Strong analytical problem-solving skills • High emotional intelligence • Resilience in high-volume environments • Keen attention to detail • Must hold valid work authorization for Singapore

🏖️ Benefits

• Rotating shift schedules Monday–Friday within operational hours (8:45 AM–6:00 PM local time) • Public holiday work as needed to support business operations • Ongoing training modules • Inclusive, high-performing team environment • Opportunity to contribute process improvement initiatives