Client Success Advocate – SaaS Software

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🕒 June 16

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LinenMaster

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1995

🏥 Healthcare

🏨 Hospitality

🍽️ Food & Beverage

Healthcare • Hospitality • Food & Beverage

LinenMaster is a company that provides cloud-based management tools specifically tailored for the commercial laundry industry. They offer comprehensive software solutions designed to streamline laundry operations, enhance efficiency, and boost profitability for their clients. Their offerings include order and delivery management, invoicing, user management, and facilities management. LinenMaster's platform is designed to support various industries such as healthcare, hospitality, and industrial uniform services. With a focus on innovation, LinenMaster provides exceptional 24/7 support and resources, helping their clients transition to more paperless, environmentally friendly operations while ensuring smooth and efficient business processes.

📋 Description

• Develop a deep understanding of client's businesses, goals, and challenges • Apply strategic thinking to identify opportunities for growth • Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company • Negotiate pricing, renewals, and contracts • Ensure timely delivery of products and services • Monitor client satisfaction and address promptly any issues or concerns that arise • Possess strong communication and interpersonal skills to build and maintain relationships with clients • Own knowledge of all products and services offered by the company • Collaborate with the Client Success team to create a process to connect with clients supporting engagement and high satisfaction rates • Develop and conduct Quarterly Business Reviews • Provide ideas for creative sales and marketing tactics

🎯 Requirements

• Bachelor’s degree from an accredited college or university • 5+ years overall combined experience in sales and account management • Excellent written and verbal communication skills • Laundry industry and/or cloud-based software sales experience preferred • Proficiency in standard business and sales software, including Office products and Hubspot • Be an exceptional team player with all staff • Intrinsic motivation to maintain a steady flow of revenue for the company • Adherence to company Information Security Policies • Available to travel occasionally, to (company-related events, industry-related travel including conferences, trade shows, etc.)

🏖️ Benefits

• Creativity: Lead creative and challenging projects • Growth Opportunities: Be part of a growing team with mentorship and support to aid your professional growth • Culture: Strong core business values with a focus on teamwork in a dynamic environment • Recognition: Employee and peer to peer rewards programs