Interpreter Specialist, Scheduling

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🔥 9 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $40k - $44k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌎 Translator / Interpreter

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Linguava

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

📚 Education

🌍 Social Impact

Healthcare Insurance • Education • Social Impact

Linguava is a comprehensive language service provider located in Portland, Oregon, established in 2010. The company specializes in offering high-quality interpretation and translation services to facilitate health equity through language access. Linguava provides a range of services including over-the-phone, video remote, and onsite interpretations, as well as translation and localization services. They are particularly focused on industries such as healthcare, legal, education, and social services, aiming to bridge language gaps for non-English speaking patients, educators, judicial stakeholders, and corporate clients. With an emphasis on quality and compliance, Linguava strives to improve patient experiences and health outcomes, ensuring effective communication for diverse language needs. Their ISO certifications highlight their commitment to industry-leading standards in interpretation and translation.

📋 Description

• Coordinate Interpreter Scheduling & Coverage • Assign interpreters based on availability, credentials, language proficiency, location, and client requirements • Verify interpreter eligibility and credentialing requirements prior to assignment • Proactively fill open assignments and scheduling gaps to maximize coverage • Reassign appointments as needed to ensure continuity of service • Arrange backup coverage whenever possible to minimize disruptions • Respond to interpreter and client inquiries with professionalism, empathy, and urgency • Handle inbound and outbound communications related to scheduling and appointment updates • Resolve concerns through a One Call Resolution mindset whenever possible • Build strong relationships with interpreters to support engagement and retention • Review appointment details, history, and special instructions before making scheduling decisions • Maintain accurate appointment records and scheduling documentation • Ensure all actions, communications, and resolutions are properly recorded • Monitor scheduling activity to identify and address potential service gaps • Follow scheduling protocols, departmental SOPs, and contractual requirements • Ensure assignments meet all credentialing and compliance standards • Maintain high levels of accuracy and attention to detail • Document incidents, client communications, and resolution efforts appropriately • Support quality initiatives that improve scheduling consistency and client satisfaction

🎯 Requirements

• High School Diploma or GED required • Customer service, scheduling, administrative support, or operations experience preferred • Experience working in healthcare, language services, or workforce scheduling environments is a plus • Strong verbal and written communication skills • Excellent customer service and active listening abilities • Strong attention to detail and organizational skills • Ability to multitask and prioritize effectively • Critical thinking and problem-solving skills • Conflict resolution and de-escalation capabilities • Ability to work independently while collaborating with cross-functional teams • Commitment to health equity and language access services

🏖️ Benefits

• 401k Match • Company paid health (medical, dental, vision)