Customer Success Manager
Job not on LinkedIn
February 15
📋 Description
• As a Customer Success Manager, your primary mission is to support, guide, and coach our users to ensure they achieve their business objectives. • Take full ownership of your assigned clients, guiding them throughout their journey with LinkedClient. • Help clients set and achieve their goals, tailoring strategies to their unique needs. • Encourage and coach clients to step out of their comfort zones, adopt new approaches, and present their offers in more effective ways. • Build trust and maintain strong relationships by understanding client priorities and offering actionable advice. • Provide exceptional service and foster client success, ensuring their satisfaction and growth.
🎯 Requirements
• Excellent English communication skills, both written and verbal, as most client interactions are conducted in English. • Proficiency in other languages, especially Swedish, Spanish, or French, is a strong advantage. • Experience in sales, marketing, or (ideally) both. • Strong business acumen and the ability to quickly understand client needs. • Exceptional interpersonal skills, with the ability to influence, inspire, and build trust. • A proactive and service-oriented mindset—helping others succeed should feel rewarding to you. • Discipline, a positive attitude, and the ability to learn quickly—these qualities are highly valued over experience.
🏖️ Benefits
• Work closely with a team of 4 people, reporting directly to the Head of Customer Success and Growth Managers. • Participate in annual in-person company meetups, fostering team collaboration and growth. • Use your own computer initially. After passing the probation period, you'll receive a company laptop.
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