Customer Success Manager, Commercial

4 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $120k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Skydio

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Aerospace • Artificial Intelligence • Transport

Skydio is a leading drone technology company specializing in autonomous flying solutions. They design and manufacture intelligent drones that utilize advanced AI to navigate dynamic environments, making them ideal for applications in public safety, transportation, inspection, and more. Skydio's drones are known for their ease of use, reliability, and cutting-edge technology that enables them to perform complex tasks without manual control.

201 - 500 employees

Founded 2014

🚀 Aerospace

🤖 Artificial Intelligence

🚗 Transport

💰 Series D on 2021-03

📋 Description

• Build scalable processes for customer on-boarding and post-sales success. • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. • Develop healthy customer relationships through proactive support and cadence based follow-ups. • Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs. • Create customer loyalty through account management. • Advocate for enterprise customers through deep understanding of their use cases and needs. • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology. • Ensure expansions and renewals through helping customers realize their desired outcomes. • Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.

🎯 Requirements

• Ability to travel 40% of the time. • Ability to obtain Part 107 certificate.

🏖️ Benefits

• Health insurance • 401K savings plan • Paid vacation time • Sick leave • Holiday pay