Campaign Coordinator

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Linkserve Solutions BPO, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Linkserve Solutions BPO, Inc. is a Philippines-based business process outsourcing company (founded 2009) that provides outsourced sales and customer-support services to businesses, primarily in North America and expanding to the UK. They specialize in business development, outbound telemarketing, inbound customer support, appointment setting, lead generation, virtual assistant services, and recruitment/HR support, offering managed staffing solutions that include payroll, taxes and operations management to reduce client costs. The firm emphasizes experienced English-fluent staff, quick ramp-up timelines, and measurable ROI-focused campaign management.

📋 Description

• Assist in the implementation and coordination of daily campaign operations • Monitor agent attendance, schedule adherence, and basic performance indicators • Provide timely updates, reminders, and campaign announcements to the team • Help facilitate team huddles and refreshers as needed • Ensure agents are well-briefed with campaign objectives, call flows, and updates • Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling • Relay agent concerns or escalations to the Operations Manager • Assist in addressing simple policy clarifications or documentation follow-ups • Promote a positive and collaborative work environment • Generate and submit daily/weekly/monthly campaign performance reports • Track KPIs such as performance statistics, attendance, and QA scores • Flag performance trends, areas of concern, and improvement opportunities to supervisors • Maintain records and trackers used for agent performance monitoring • Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans • Support the implementation of developmental action plans • Collaborate with leadership in training, nesting, and transitioning of new hires • Help document campaign SOPs and contribute to process improvement initiatives • Keep campaign logs, attendance sheets, and report files updated • Assist in scheduling coaching or evaluation sessions as needed • Support documentation of agent feedback, error reports, and other relevant forms • Perform other administrative tasks as assigned by the Operations Manager

🎯 Requirements

• Experience as an account manager/telemarketing agent • Experience as a quality assurance analyst • Proven experience as a campaign manager or similar supervisory position • Proficient in English • Exceptional verbal and written communication skills • Strong understanding of company products, policies, and services • Excellent organizational and leadership skills • Ability to coach, train, and motivate employees • Knowledge of performance evaluation procedures • A results-oriented approach • Excellent problem-solving and customer service skills • Ability to work under pressure • Ability to work harmoniously with other positions in the company • MUST HAVE the following equipment: • Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM • OS: Windows 10 or higher (MacOS equivalent is allowed) • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature • Internet connection: Wired connection; minimum of at least 30 Mbps • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord

🏖️ Benefits

• Permanent work-from-home or Hybrid set-up in Batangas City • Government mandated benefits • Health benefits • Leaves • Bonuses • Other incentives