Operations Engineering Lead

🔥 16 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 12%

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Linktree

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

📣 Marketing

💰 Grant on 2024-01

SaaS • Marketing

Linktree is a link-in-bio SaaS platform that lets creators, businesses and creators’ audiences access multiple links from a single customizable landing page. Launched in 2016 as the original “link in bio” tool, it is used by millions of creators and brands to share social links, sell digital products, capture leads, take bookings, run affiliate links and track click analytics. Linktree offers integrations (Shopify, Spotify, Mailchimp, Calendly), QR codes, short links, commerce and monetization features, and audience analytics to help users grow, monetize and measure their digital presence without building a full website.

📋 Description

• Identify and prioritise operational improvement opportunities based on impact, effort, and risk • Work with teams to understand goals, bottlenecks, and workflows • Redesign processes, clarify ownership, and improve handovers across teams • Lead initiatives from problem definition and business case through implementation, training, rollout, and sustained adoption • Own the internal tooling platform, including its direction, roadmap, reusable capabilities, reliability, security, maintainability, and cost • Operate and improve mission-critical systems used daily by teams such as Customer Support • Champion practical uses of AI and automation through coaching, training, and reusable examples • Establish guidance for data handling and human oversight • Lead and develop a small engineering team • Measure turnaround time, manual effort, quality, and adoption to guide continuous improvement

🎯 Requirements

• Track record in operational excellence, with measurable gains in efficiency, speed, and quality • Experience improving how teams and businesses operate • Business process improvement experience, including workflow mapping, bottleneck and root-cause identification, and cross-functional process redesign • Stakeholder management and cross-functional leadership experience • Proven change management experience from engagement through communication, training, rollout, and sustained adoption • End-to-end delivery and continuous improvement experience • Practical understanding of internal tools, integrations, automation, and AI • Ability to translate business needs into technical requirements and make build, buy, or integration decisions • Ability to lead a small engineering team and coach colleagues • Experience developing skills and confidence in process and tool improvement

🏖️ Benefits

• An annual wellbeing allowance for fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, and home office set-up • 100% coverage, and 80% for dependents, of monthly medical, dental, vision, disability, and life insurance premiums for US-based employees • Employer contribution towards retirement • Generous time off for vacation, holidays, parental leave, volunteer time, and other categories • Employee stock option program • Fully remote or hybrid work setup • Flexible scheduling and async work • Family-friendly, Zoom-casual culture

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