Head of Quality, AI Data Services

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Lion People Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

🎯 Recruiter

💸 Finance

🤝 B2B

Recruitment • Finance • B2B

Lion People Global is a leading global growth solutions company that empowers organisations with integrated talent, M&A advisory, and consultancy services. It provides full-spectrum recruitment and executive search (fractional teams, direct hire, contingency, and leadership placement), strategic mergers & acquisitions support (seller incubation, deal navigation, investor matching, and exit planning), and tailored business consultancy and growth products — augmented by AI-enabled offerings and thought-leadership events to accelerate client expansion across international markets.

📋 Description

• Own the quality strategy, operating model, and execution plan for AI Data Services. • Build and standardize QA frameworks, audit models, scorecards, sampling approaches, and acceptance criteria. • Define critical, major, and minor error classifications across different data workflows. • Lead quality governance for strategic customer programs, including reporting, calibration, escalations, and remediation. • Partner with Operations, Program Management, Supply Chain, Solutions, and Sales to ensure quality requirements are clearly understood and operationally feasible. • Develop root cause analysis, corrective action, and continuous improvement processes. • Build quality dashboards, customer-facing reporting, and internal quality performance views. • Support the creation of SOPs, reviewer guidelines, calibration materials, and QA documentation. • Help improve delivery consistency, reduce rework, and strengthen customer confidence. • Mentor and guide QA managers, auditors, reviewers, and quality specialists as the team scales.

🎯 Requirements

• Senior quality leadership experience in AI data, transcription, data annotation, model evaluation, technical services, BPO, or managed services. • Experience designing and operating QA frameworks for complex human-in-the-loop workflows. • Strong understanding of quality scoring, audit design, sampling, calibration, and remediation. • Experience working with customer-facing teams and supporting quality escalations. • Strong analytical, operational, and communication skills. • Ability to translate customer quality expectations into practical internal processes. • Experience partnering across Operations, Program Management, Supply Chain, Solutions, and leadership teams. • Strong documentation and process-building skills. • Nice to have Experience with AI data services, LLM evaluation, RLHF, expert review, multilingual AI, speech/audio AI, transcription QA, or data quality. • Experience managing quality for strategic enterprise or frontier AI customers. • Experience building quality functions in a scaling or developing business unit. • Experience with dashboards, QA tooling, workflow platforms, or operational reporting.

🏖️ Benefits

• Health insurance • Professional development opportunities