Enterprise Customer Success Manager, Salesforce Certified

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Litify

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

💰 $50M Series A on 2019-06

Legal • SaaS • Artificial Intelligence

Litify is a leading provider of an all-in-one legal platform designed to empower law firms and in-house legal teams to achieve higher performance through standardization, analytics, and continuous improvement. Utilizing secure, cloud-based technology and innovative artificial intelligence, Litify streamlines legal operations, enhancing efficiency, case management, and document handling. The platform supports numerous legal practice areas, including personal injury, insurance defense, immigration, and claims litigation. Litify offers services like guided implementation, personalized configuration, and responsive technical support to drive lasting business improvements in the legal industry.

📋 Description

• Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal • Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning • Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch • Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions • Monitor customer health to track adoption and customer satisfaction • Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans • Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion • Identify opportunities for documenting success stories for our Marketing team • Maintain high levels of customer engagement and satisfaction • Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow

🎯 Requirements

• Bachelor’s degree • Demonstrable technical aptitude with intermediate Admin level tasks (flows, custom reports, complex formulas), Salesforce Admin Certification a Plus • Strong aptitude for new technologies, and the ability to quickly diagnose needs and identify solutions • 4 years experience as a Customer Success Manager (ideally with a SaaS product) • 7 years experience in direct customer-facing positions • Excellent written, verbal, and oral communication with experience making presentations to key stakeholders.

🏖️ Benefits

• Bonuses • Benefits