Internal Operations Assistant

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Little Sleepies

WebsiteLinkedInAll Job Openings

11 - 50 employees

Meet your family’s new favorite brand! Unbelievable softness. Adorable prints. Effortless functionality. At Little Sleepies, we make the softest sleepwear, daywear, and home essentials using our signature Lunaluxe™️ bamboo fabric. Discover the magic of Little Sleepies!

📋 Description

• Respond to financial disputes and chargebacks across all sales channels • Monitor the Shopify Fraud Flow during product drops and answer Gorgias support tickets as needed • Own customer-facing communications for oversell situations • Handle post-remorse Radial cancellations, address changes, aging reports, and orders on hold • Monitor Amazon Seller Central, counterfeit channels, and marketplace infringements for brand violations • Regularly review the Allure Security dashboard and NetSuite fraud report • Address fraud issues across multiple teams and channels, and own customer-facing fraud communications • Apply IP bans for fraud, chargebacks, or abusive behavior via Shopify Flow; log activity in the Customer Tracker and flag in #cm-cs-chat • Monitor the #ip-infringement Slack channel and Asana queue; send cease-and-desist communications using approved templates; follow up within 24 hours and escalate unresolved matters to the Director • Filter and respond to customer reviews in Okendo • Monitor and respond to Trustpilot and BBB reviews and claims • Manage sample order submissions from photography, production, and PR teams • Process Tech Packs from manufacturers and internal teams — remove watermarks and Graded Spec Areas, file by body style and date, and distribute to Customer Support • Contribute relevant manufacturing insights from Okendo reviews to the monthly quality report • Support Outbound operations following training from the current Outbound Manager

🎯 Requirements

• 2+ years of experience in customer support operations, e-commerce, or a related role • Hands-on experience with Shopify and Shopify Flow (required) • Familiarity with Gorgias for customer support ticketing • Experience with Okendo or a similar reviews platform • Working knowledge of Asana for task and project management • Exposure to NetSuite for ERP and fraud reporting (strong plus) • Experience navigating Amazon Seller Central and third-party marketplace environments • Comfort working within Allure Security, Radial, Trustpilot, and BBB portals • Strong communication skills and the ability to handle sensitive customer interactions with professionalism • A proactive, detail-oriented approach to managing fraud, disputes, and escalations across multiple channels • Ability to collaborate cross-functionally and thrive in a fast-paced operations environment

🏖️ Benefits

• Health, dental, and vision insurance • Paid time off • vacation • Sick days • Paid holidays • Short and long-term disability • Life insurance • 401(k) • Employee Assistance Program • Flexible Spending Accounts • Home office stipend • Internet stipend • Company discount • Team building activities • Company-issued computer