Customer Success Manager

November 18

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LiveKit

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API • Artificial Intelligence • Telecommunications

LiveKit is a platform designed to facilitate real-time AI and multimedia communications. It enables the instantaneous transmission of audio and video between language models (LLMs) and users, creating real-time multimodal experiences. LiveKit provides tools for developing voice AI, robotics, and livestreaming applications, with ultra-low latency and high resilience. It supports integration with telephony networks, simulating human conversation with advanced features like interruption handling and turn-taking cue detection. The platform is geared towards developers, offering SDK support across all major platforms, allowing applications to be deployed and scaled efficiently. LiveKit is open-source under Apache 2. 0 and offers robust security measures, including end-to-end encryption and compliance with GDPR, SOC2 Type 2, CCPA, and HIPAA.

11 - 50 employees

Founded 2020

🔌 API

🤖 Artificial Intelligence

📡 Telecommunications

💰 Venture Round on 2022-09

📋 Description

• Drive adoption and engagement of LiveKit’s platform across assigned customer accounts. • Partner closely with Account Executives, acting as a strategic co-pilot in customer relationships. • Support customer needs and questions, ensuring fast, clear, and empathetic responses. • Qualify new leads and expansion opportunities, surfacing upsell/cross-sell opportunities back to Sales. • Build and maintain trusted relationships with customer stakeholders, from technical users to executives. • Guide new customers through onboarding, enablement, and best practices to ensure early success. • Develop and deliver success plans that align LiveKit’s capabilities to customer goals. • Proactively monitor customer health, usage patterns, and feedback to identify risks and opportunities. • Act as the voice of the customer internally, sharing insights with Product, Engineering, and Marketing. • Contribute to building scalable CS playbooks, processes, and documentation for the team.

🎯 Requirements

• 3–6 years of experience in Customer Success, Solutions Engineering, or Account Management at a SaaS, API, or developer tools company. • Strong technical aptitude—you can engage with technical customers and understand their use cases. • Proven ability to drive product adoption and build long-term customer relationships. • Experience partnering with Sales to support renewals, expansions, and pipeline generation. • Excellent communication and relationship-building skills, with comfort interacting at multiple levels (developers, product managers, executives). • Highly organized, proactive, and empathetic—you’re equally comfortable solving tactical issues and driving strategic conversations. • Experience with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight) and a data-driven approach to customer health. • Comfortable in a fast-paced, early-stage startup where processes are still being built. • A natural problem-solver who enjoys helping customers succeed and finding opportunities for growth.

🏖️ Benefits

• Competitive salary and equity package • Health, dental, and vision benefits • Flexible vacation policy