Developer Support Engineer

6 hours ago

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LiveKit

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API • Artificial Intelligence • Telecommunications

LiveKit is a platform designed to facilitate real-time AI and multimedia communications. It enables the instantaneous transmission of audio and video between language models (LLMs) and users, creating real-time multimodal experiences. LiveKit provides tools for developing voice AI, robotics, and livestreaming applications, with ultra-low latency and high resilience. It supports integration with telephony networks, simulating human conversation with advanced features like interruption handling and turn-taking cue detection. The platform is geared towards developers, offering SDK support across all major platforms, allowing applications to be deployed and scaled efficiently. LiveKit is open-source under Apache 2. 0 and offers robust security measures, including end-to-end encryption and compliance with GDPR, SOC2 Type 2, CCPA, and HIPAA.

11 - 50 employees

Founded 2020

🔌 API

🤖 Artificial Intelligence

📡 Telecommunications

💰 Venture Round on 2022-09

📋 Description

• Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email) • Triage and prioritize inbound issues, ensuring clear ownership and timely responses • Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details • Provide initial troubleshooting or workarounds to unblock customers quickly • Escalate more complex issues to internal teams with crisp summaries and context • Document learnings and contribute to internal and external knowledge bases • Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience

🎯 Requirements

• 2–4 years of experience in developer support, technical support, or a customer-facing engineering role • Strong problem-solving skills with a methodical approach to debugging • Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP) • Clear written and verbal communicator who can explain technical details concisely • Comfortable using tools like Postman, curl, Wireshark, and browser dev tools • Curious and empathetic, always keeping the developer’s perspective in mind.

🏖️ Benefits

• Competitive salary and equity package • Health, dental, and vision benefits • Flexible vacation policy