Analyst, Fraud/Loss Prevention

🔥 0 minutes ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

🎪 Events

🚫👨‍🎓 No degree required

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Live Nation Entertainment

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

📱 Media

💰 Post-IPO Debt on 2023-01

Media • Entertainment

Live Nation Entertainment is the global leader in live entertainment, powering unforgettable experiences around the world. Artist-powered and fan-driven, Live Nation works with musicians to bring their creativity to life on stages across the globe. As the top producer of concerts, ticket seller, and brand connector to music, Live Nation's platform leads the market in these three core industries. Their mission extends beyond entertainment, aiming to uplift, inspire, and create memories through the power of live music.

📋 Description

• Complete order screening accurately and in a timely manner • Identifying valid or fraudulent transactions • Contacting customers via telephone to verify purchases • Position does require regular inbound and outbound customer interaction via phone • Identify and communicate potential process improvements in the fraud processes as needed • Identify fraud patterns and communicate across team and to management • Monitoring voicemail, e-mail, messages, and related information for support inquiries • Maintain effective working relationships across internal and external departments, as necessary

🎯 Requirements

• At least two or more years of full-time work experience • Preferably with at least one year of experience in a customer service or call center role • Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus • Must have strong written and verbal communication skills • Typing ability • Professional telephone manner • Must be detail oriented with strong analytical and organizational skills • Extremely proactive and naturally inquisitive • Ability to understand multiple systems and processes • Ability to work effectively in a fast-paced, rapid changing environment • Ability to work independently with little supervision • Must be reliable, punctual, and have outstanding attendance • Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays • High school or equivalent needed • Bachelor’s degree a plus

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family • Free concert tickets • Generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match • Stock reimbursement program • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live • Tuition reimbursement • Student loan repayment • Volunteer time off • Crowdfunding match