Manager, CRM & Sales Operations

🕒 4 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Live Nation Entertainment

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

📱 Media

💰 Post-IPO Debt on 2023-01

Media • Entertainment

Live Nation Entertainment is the global leader in live entertainment, powering unforgettable experiences around the world. Artist-powered and fan-driven, Live Nation works with musicians to bring their creativity to life on stages across the globe. As the top producer of concerts, ticket seller, and brand connector to music, Live Nation's platform leads the market in these three core industries. Their mission extends beyond entertainment, aiming to uplift, inspire, and create memories through the power of live music.

📋 Description

• Support user and license administration, including creating and deactivating users, assigning permission sets, and assisting with access to integrated systems. • Assist with security and compliance tasks, such as monitoring login history, updating permission sets, and validating field-level access. • Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement. • Maintain and update internal Salesforce training materials, ensuring documentation reflects current processes, features, and best practices. • Maintain and update technical documentation, such as process guides, field definitions, and configuration notes. • Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs. • Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed. • Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org.

🎯 Requirements

• Bachelor’s Degree preferred • Salesforce Certified Platform Administrator credential • 2-3 years of hands-on Salesforce (or like platform) experience and CRM concepts • Clear, effective interpersonal communication skills • Strong knowledge of Salesforce user management, security, and automation • Experience supporting Salesforce integrations, AI-driven sales tools, and data operations • Working knowledge of Salesforce reporting, dashboards, and subscriptions • Strong documentation skills for training materials and system configurations • Detail-oriented, process-driven approach to Salesforce support and data integrity

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match, stock reimbursement program • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • Volunteer time off, crowdfunding match