Messaging Agent

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LivePerson

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

☁️ SaaS

🤝 B2B

💰 $2.3M Post-IPO Equity on 2012-06

SaaS • B2B

LivePerson is a company that provides a dynamic platform for businesses to manage their digital connections through URL shortening and QR code generation. The platform offers solutions such as branded links, mobile links, and landing pages, with advanced analytics and tracking capabilities. LivePerson's technology is designed to enhance the user experience across various industries, including retail, consumer packaged goods, hospitality, media, technology, healthcare, and finance, among others. It empowers businesses to engage their audiences more effectively, providing tools for developers, marketing teams, and customer service to streamline communication and optimize customer interactions. Adopted by over 500,000 global customers, LivePerson connects millions of users monthly with its comprehensive digital connection solutions.

📋 Description

• Multitask in a fast-paced, dynamic environment. • Learn and retain knowledge of new and existing services offered by the company in order to assist with support requests related to: • Our messaging platform. A web-based application used to accept incoming conversations and manage settings of each unique account. • Our open-platform concept. We have an API-based approach that allows our customers the ability to customize their solutions. • Respond to support requests that are received via messaging. • Work with global customers to resolve complex technical issues and maintain high customer satisfaction. • Provide technical support, ensuring that department goals are achieved. • Follow the escalation process: promptly identify cases to be escalated and ensure cases are prepared for escalation (thoroughly investigated and documented). • Provide ongoing feedback on product usability and suggestions for improvement and provide technical leadership.

🎯 Requirements

• Proven customer service and technical troubleshooting skills with Enterprise level clients • Excellent written and verbal communication skills in English • Self-learner with the ability and desire to acquire new knowledge and work with new technologies • Basic knowledge in troubleshooting SaaS applications • Basic knowledge of Networking (Firewall, ipconfig, etc.) • Basic knowledge of HTML, JavaScript, CSS • Basic browser knowledge - cache, cookies, network tab/dev tools • Advantage: reading/writing basic SQL queries • Advantage: experience working with API requests/responses

🏖️ Benefits

• Health: medical, dental, and vision • Time away: 28 vacation days • Development: Generous tuition reimbursement and access to internal professional development resources. • Additional: Food Vouchers.