SecOps Engineer I

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LivePerson

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.3M Post-IPO Equity on 2012-06

Consulting • Marketing • Logistics

LivePerson is a company that provides a dynamic platform for businesses to manage their digital connections through URL shortening and QR code generation. The platform offers solutions such as branded links, mobile links, and landing pages, with advanced analytics and tracking capabilities. LivePerson's technology is designed to enhance the user experience across various industries, including retail, consumer packaged goods, hospitality, media, technology, healthcare, and finance, among others. It empowers businesses to engage their audiences more effectively, providing tools for developers, marketing teams, and customer service to streamline communication and optimize customer interactions. Adopted by over 500,000 global customers, LivePerson connects millions of users monthly with its comprehensive digital connection solutions.

📋 Description

• Provide operational support for SecOps tool alerts, triaging, and maintenance. • Work with the SecOps team and other stakeholders to test and uncover vulnerabilities. • Assist with investigating cybersecurity incidents and investigations. • Monitor email and the ticketing system for security-related issues and follow through until they are resolved. • Troubleshoot problems with tools and infrastructure owned by the SecOps team, on-premise and cloud based. • Support documentation for SOPs, playbooks, and walkthroughs. • Stay up to date with adversary tactics, techniques, and procedures (TTPs) and security-related events and news. • Ensure effective performance and data confidentiality, integrity, and availability across IT and operations infrastructure. • Document, monitor, and report on security-related systems and processes. • Evaluate, test, maintain, and challenge security solutions. • Collaborate with IT and Systems teams on hardening and configuration management. • Analyze transactional data, log files, and system outputs to identify malicious or anomalous activity. • Participate in an on-call rotation.

🎯 Requirements

• Expertise in system security engineering or information security engineering. • Experience building and maintaining internal and external systems. • Knowledge of operating system security across all platforms. • Knowledge of cloud security, networking technologies, and monitoring tools. • Hands-on experience with multi-cloud service environments. • Hands-on experience with GCP, Elastic, OKTA, IDM, AD, JAMF, Windows, Linux, and macOS. • Experience responding to security incidents and performing log analysis. • At least 3 years of experience in IT/System teams in a SaaS/cloud company. • Experience establishing procedures, reports, SLAs, and escalations. • Ability to work under pressure in dynamic environments. • Excellent interpersonal and effective leadership skills. • Problem-solving, critical-thinking, attention-to-detail, communication, and task-prioritization skills. • Ability to communicate in English, both spoken and written. • Knowledge of Python or Go is a big advantage. • Valid CompTIA CySA+ Certificate. • Ability to support during US hours. • Availability for on-call duty.

🏖️ Benefits

• Health: medical, dental, and vision • Time away: 28 vacation days • Development: Generous tuition reimbursement and access to internal professional development resources. • Additional: Food Vouchers. • Remote work option • Employee resource groups such as Live In Color, LP Proud, and Women In Tech • Equal opportunity workplace • Reasonable accommodations for applicants and employees with disabilities