Loadbalancer.org
We work with tech vendors, channel partners, and IT Managers to keep critical systems running 24/7, ensuring zero downtime for the end user. Our Application Delivery Controllers (ADCs) are built on open source technology and we are strong advocates of this amazing community.
51 - 200 employees
Technical Support Engineer
Job not on LinkedIn
June 5
đź‡đź‡ł Honduras – Remote
đź’µ $20k - $25k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
đź“ž Support Engineer
Loadbalancer.org
We work with tech vendors, channel partners, and IT Managers to keep critical systems running 24/7, ensuring zero downtime for the end user. Our Application Delivery Controllers (ADCs) are built on open source technology and we are strong advocates of this amazing community.
51 - 200 employees
đź“‹ Description
• Respond to tickets in the helpdesk. • Diagnose and troubleshoot technical issues. • Ask customers targeted questions to understand the root of the problem quickly. • Handle issues in the helpdesk through to resolution, within agreed time limits. • Talk to the clients through a series of actions, either via phone, email, or chat, until they solve a technical issue. • Appropriately escalate unresolved issues to the appropriate internal teams (e.g. software developers). • Provide prompt and accurate feedback to customers. • Refer to the internal database or external resources to provide accurate tech solutions. • Work with colleagues to jointly investigate issues and share knowledge that may help achieve a resolution. • Ensure all issues are properly logged. • Prioritise and manage several open issues at one time. • Document technical knowledge in the form of notes and manuals. • Maintain jovial relationships with clients.
🎯 Requirements
• Excellent customer service skills. • Knowledge of networking - TCP/UDP, routing, NAT, firewall configuration, etc. • Knowledge of the Linux operating system: filesystem structure, commands, services, etc. • Knowledge of typical Microsoft applications such as Exchange, RDS, SharePoint, and Microsoft Windows Server operating systems. • Excellent communication skills, both written and verbal, in English.
🏖️ Benefits
• Working as part of an outgoing and friendly team. • Exciting opportunity to develop new skills in a dynamic environment with a global customer base. • Being part of a company that genuinely cares about our customers and staff.
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