Technical Support Specialist

Job not on LinkedIn

November 14

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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LoadSpring Solutions

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SaaS • Artificial Intelligence • Enterprise

LoadSpring Solutions is a leading provider of digital transformation solutions for project and capital-intensive organizations. Specializing in cloud platform services, LoadSpring offers a comprehensive suite of tools designed to help businesses unlock the potential of artificial intelligence and machine learning. Their offerings include LoadSpring Cloud Platform, Data Diagnostics, Global Integrator, and Talk-to-Your-Data, which empower companies to optimize processes and drive innovation. With expertise across various industries like engineering, construction, energy, and telecommunications, LoadSpring is recognized for its strategic partnerships and commitment to enhancing operational efficiency and data management capabilities.

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Field support calls, chat, email, and/or other communication from users regarding hosted software, connectivity, printing, and similar concerns • Work with customers to reproduce, investigate, and resolve challenges with computer software and hardware • Guide customers through diagnostic and troubleshooting processes • Identify and troubleshoot application alerts presented from the company monitoring software • Handle escalated cases and internal escalations from tier 1 support reps • Collaborate with internal staff and 3rd party vendors to research and drive to resolution to customer challenges • Help to create and maintain a culture of continuous improvement within the support and broader organization

🎯 Requirements

• 3-5 years of experience in IT customer support • Prefer experience with applications such as Primavera, Autodesk, ESRI or equivalent tools • Experience with Windows Operating systems, including Server 2016 & 2019 • Knowledge of construction project management processes and procedures a plus • Experience with installation and configuration of hardware and software • Intermediate to Advanced troubleshooting knowledge of application infrastructure • Ability to explain technical issues to technical and non-technical employees and customers • Strong analytical and problem-solving skills • Attention to detail and a commitment to quality • Ability to work Monday- Friday within Eastern OR Pacific time zone hours AND an on-call rotation of at least 6 weekends and up to 2 holidays per year

🏖️ Benefits

• Health, Dental, Vision, Life, Disability • 401k with a match • Professional development opportunities • Workplace flexibility • Commitment to health and wellness