Senior Enterprise Customer Success Manager

🕒 May 1

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LocalStack

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

☁️ SaaS

⚡ Productivity

SaaS • Productivity • Developer Tools

LocalStack is a tool that enables developers to run and test their AWS applications locally, facilitating faster development and reducing AWS costs. By serving as a localized emulator for AWS, LocalStack simplifies the development and testing process, allowing teams to focus on building and deploying applications without the overhead of managing AWS dev accounts. It offers features like local AWS service emulation, enhanced development speed, and reduced complexity in cloud application testing. This makes it a popular choice among development teams looking to improve productivity and efficiency in cloud-based projects, all while minimizing cloud expenses.

📋 Description

• Operate as a strategic partner to customers, not a reactive support layer, leading success planning, aligning on business goals, and ensuring customers realise measurable value from the platform • Maintain GRR >90% with risks proactively identified and mitigated ahead of renewal. • Ensure customers are actively using core use cases with demonstrated, measurable value. • Continuously identify and influence meaningful expansion opportunities through account insight and engagement. • Manage the portfolio with structured, forward-looking engagement, supported by consistent success plans and cross-functional alignment with TAMs, Sales, and Product.

🎯 Requirements

• 7+ years of experience in Customer Success managing large enterprise customers, preferably in developer tooling or DevOps-focused SaaS. • Experience leading 10-20 enterprise accounts, working with Ic to C level stakeholders • Past executive presence to lead renewal conversations, QBRs, and value discussions • Proven track record of driving strong retention outcomes (e.g., GRR) and expanding customer value through adoption, executive engagement, and strategic account planning. • Technically fluent and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows, and developer tooling concepts (no coding required). • Familiarity with HubSpot and other CS/CRM platforms. • Experience in a high-growth startup or scale-up environment, where you’ve contributed to both building and executing CS motions. (preferred)

🏖️ Benefits

• Fully remote • Competitive salary • Annual company retreat • 2 extra company-wide holidays • Unlimited PTO • 401K and private medical • Friendly and inclusive workplace culture (community guilds and online company events)**