Customer Support Specialist, German

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Lodgify

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $30M Series B on 2022-11

Consulting • Marketing • Logistics

Lodgify is a comprehensive vacation rental property management software company that helps property owners and managers streamline their operations. It offers features such as a reservation system, unified inbox, guest management, task management, automation, reporting and analytics, and owner statements. Lodgify supports integrations with major booking platforms like Airbnb, Booking. com, Vrbo, and Expedia, providing a channel manager to sync calendars, rates, and reservations. It also enables users to create custom websites with a booking widget, supporting platforms like WordPress, Squarespace, Wix, and more. With additional tools like dynamic pricing, a mobile app, and AI-powered automation, Lodgify aims to increase productivity and enhance guest experiences for short-term rental businesses. The company provides free onboarding, personalized support, and a variety of resources to ensure a smooth transition to their platform, appealing to individual hosts, property managers, and various types of accommodations.

📋 Description

• Deliver exceptional, personalized support to German-speaking hosts via email, chat, and phone • Guide customers through software features and connect properties to Airbnb, Booking.com, and VRBO • Investigate and troubleshoot technical inquiries, system logs, and setup configurations • De-escalate challenging situations and transform complex issues into positive customer experiences • Collaborate with internal technical and product teams to report product feedback and improve platform functionality • Maintain precise documentation and share insights to improve the customer support knowledge base

🎯 Requirements

• Native or professional fluency in written and spoken German (C1/C2 level) • Strong professional English skills • Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment • Strong technical aptitude with logical troubleshooting and problem-solving abilities • Excellent communication skills and ability to explain complex technical concepts clearly • Familiarity with Zendesk, ticketing systems, or CRM platforms is a strong plus • Resilient, adaptable mindset and eagerness to learn and grow

🏖️ Benefits

• The freedom to work from home • Salary in EUR/USD • Expense Coverage for Computers & Gadgets • International team and diverse working environment • Paid compensation through the referral program • Opportunities for growth and development • Virtual team activities