Payment Collections Specialist

Job not on LinkedIn

🔥 3 hours ago

🇪🇸 Spain – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lodgify

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $30M Series B on 2022-11

Consulting • Marketing • Logistics

Lodgify is a comprehensive vacation rental property management software company that helps property owners and managers streamline their operations. It offers features such as a reservation system, unified inbox, guest management, task management, automation, reporting and analytics, and owner statements. Lodgify supports integrations with major booking platforms like Airbnb, Booking. com, Vrbo, and Expedia, providing a channel manager to sync calendars, rates, and reservations. It also enables users to create custom websites with a booking widget, supporting platforms like WordPress, Squarespace, Wix, and more. With additional tools like dynamic pricing, a mobile app, and AI-powered automation, Lodgify aims to increase productivity and enhance guest experiences for short-term rental businesses. The company provides free onboarding, personalized support, and a variety of resources to ensure a smooth transition to their platform, appealing to individual hosts, property managers, and various types of accommodations.

📋 Description

• Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions • Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes • Identify upsell opportunities and offer relevant account upgrades • Assist customers with billing inquiries and payment issues via phone, email, and chat • Conduct most interactions by phone, with additional support via email and chat • Collaborate across teams to report issues, suggest product improvements, and contribute to key projects • Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship • Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up • Use negotiation skills to address customer concerns and provide the best solutions for both parties • Adhere to established procedures while demonstrating independent problem-solving skills • Maintain active engagement with the team through chat and other channels to ensure collaboration and support

🎯 Requirements

• Minimum 2 years of experience in a related role • Confident and proactive in engaging with customers over the phone • Fluent in English (excellent written and verbal communication skills) • Customer retention experience is ideal but not mandatory • Sales-related experience is a plus • Excellent organization and negotiation skills • All applications and CVs must be submitted in English

🏖️ Benefits

• The freedom to work from home • Salary in EUR/USD • Expense Coverage for Computers & Gadgets • Great culture & working environment with an international team of over 60 different nationalities • Paid compensation through the referral program • Endless opportunities for growth and development • Virtual team activities