Associate Manager, Professional Services

Job not on LinkedIn

November 12

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LogicGate

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Enterprise • Security • Compliance

LogicGate is a leading provider of governance, risk, and compliance (GRC) platforms. Their flagship product, Risk Cloud®, offers a comprehensive suite of tools designed to help organizations automate and streamline their GRC processes, manage cyber risk, ensure regulatory compliance, and optimize third-party risk management. LogicGate emphasizes scalability and adaptability, enabling businesses to build customized workflows to meet unique regulatory and business demands. With a focus on bringing real-time data insights and collaboration to GRC teams, LogicGate addresses a wide array of industry needs, providing flexible and powerful solutions for risk quantification and management through a centralized framework.

51 - 200 employees

🏢 Enterprise

🔐 Security

📋 Compliance

📋 Description

• Provide day-to-day leadership, coaching, and mentorship to a team of Professional Services consultants. • Coordinate the day-to-day delivery of the Premier Success offering. • Monitor and report on key performance indicators (KPIs) for the team. • Serve as the first point of escalation for customer issues. • Build and maintain strong relationships with key customer stakeholders. • Contribute to the continuous refinement and improvement of the Premier Success program's playbooks.

🎯 Requirements

• 6+ years of experience in Management Consulting, Solutions Architecture, Sales Engineering, SaaS Implementation, or Professional Services. • Proven experience as a team lead, mentor, or senior team member is required. • Strong foundation in GRC, Risk Advisory, or Security industries is highly preferred. • Proven ability to manage a portfolio of concurrent projects, priorities, and customer escalations effectively. • Excellent coaching and mentoring skills with a clear passion for developing talent. • Exceptional people skills and a passion for customer-facing work; ability to build rapport and communicate effectively with audiences from technical users to C-level executives. • Experience in contributing to or developing service-delivery processes and playbooks. • A drive to learn and be curious, with the ability to quickly master the LogicGate Risk Cloud platform and act as a subject-matter expert. • Experience working collaboratively and effectively on cross-functional teams.

🏖️ Benefits

• Generous PTO • Annual Company Holidays • Health Days • Summer Fridays • Health and wellness benefits • Equity options • Paid volunteer hours • Informal and formal programs for growth and development • Access to LinkedIn Learning • Regular training for People Leaders • Internal Mentorship Program