IT Analyst – Incident Management

Job not on LinkedIn

🕒 September 29, 2025

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 66%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logiks TI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • SaaS • Software

Logiks TI is a technology solutions provider that focuses on transforming data into powerful insights to drive business growth. With a range of offerings including Business Analytics, software development, outsourcing, and digital document management (GED), Logiks TI aims to enhance operational efficiency and optimize business processes using industry-leading software solutions like SAP. The company also provides training in data analysis tools, empowering teams to make strategic decisions. With numerous certifications and partnerships, Logiks TI is committed to innovation and delivering tailored solutions that meet the specific needs of its clients.

📋 Description

• Serve as the point of contact between the parent organization and its subsidiaries. • Ensure alignment in the delivery of IT services, policies, and procedures. • Coordinate the quality and performance of delivered services. • Monitor subsidiaries’ satisfaction with IT services. • Address issues related to the costs of delivered services. • Support the resolution of incidents involving subsidiaries. • Promote innovation and continuous improvement initiatives. • Review and validate information in shareable profiles. • Adapt the Service Catalog to subsidiaries’ needs. • Participate in meetings with subsidiaries to assess requirements. • Propose process and service improvements based on received requests. • Ensure an efficient, collaborative, and aligned relationship among all parties.

🎯 Requirements

• Bachelor’s degree in Business Administration, Engineering, Systems Analysis, or another field, combined with an MBA or postgraduate qualification in administration, management, data science, or computing. • Solid experience in quality management, IT process management, or IT governance. • ITIL Foundation certification. • Five years of experience in quality management, IT process management, or IT governance. • Availability to work remotely. • Employment under the CLT employment regime.

🏖️ Benefits

• Dental insurance • Life insurance • Food allowance • Meal allowance • Health insurance • Gympass • Conexa Saúde general practitioner telemedicine service • English language program – English Pass • Partnership with SESC • Certification program