Technical Support Analyst

Job not on LinkedIn

🕒 August 2

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logiks TI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • SaaS • Software

Logiks TI is a technology solutions provider that focuses on transforming data into powerful insights to drive business growth. With a range of offerings including Business Analytics, software development, outsourcing, and digital document management (GED), Logiks TI aims to enhance operational efficiency and optimize business processes using industry-leading software solutions like SAP. The company also provides training in data analysis tools, empowering teams to make strategic decisions. With numerous certifications and partnerships, Logiks TI is committed to innovation and delivering tailored solutions that meet the specific needs of its clients.

📋 Description

• Continuously monitor development, staging, and production computing environments. • Perform technical adjustments to ensure environment stability and availability. • Provide support for the installation and configuration of the BI server. • Configure and validate the BI environment in accordance with technical requirements. • Monitor the performance of existing applications and new implementations. • Analyze application behavior, including resource consumption, response times, failures, and bottlenecks. • Identify and resolve performance issues. • Provide technical support during deployments and releases across environments (DEV → QA → PRD). • Document configurations, adjustments made, and operational procedures.

🎯 Requirements

• Bachelor’s degree in any Information Technology-related field. • Solid experience with SAP BO. • SAP BusinessObjects Business Intelligence Platform: Administration and Security certification. • SAP BusinessObjects Business Intelligence Platform: Administering Servers certification issued by the product manufacturer. • Experience administering enterprise BI environments. • Experience managing multiple environments (development, staging, and production). • Knowledge of troubleshooting BI applications and servers. • Experience with performance monitoring and log analysis. • Knowledge of governance best practices and change control. • Previous experience working in institutional environments requiring formal documentation and traceability.

🏖️ Benefits

• Psychological Support Platform • Conexa Saúde telemedicine for general medical care • English language learning through English Pass • Certification Program • Gympass