Logistics UK
Transport • Compliance • Enterprise
Logistics UK is one of the largest business groups in the United Kingdom, representing a wide array of sectors within the logistics industry, including road, rail, sea, and air. It serves as a comprehensive resource for its members, providing critical services, support, and advice. The organization focuses heavily on industry analytics, producing detailed reports such as the Logistics Report 2024, which highlights significant trends and gathers insights from hundreds of industry stakeholders. Logistics UK also offers strategic memberships, extensive training courses, consultancy services, and compliance audits to ensure legal and safety standards are met. Their initiatives support logistics professionals in decision-making and business strategy, contributing to the development and growth of the logistics industry.
Customer Success Coordinator
3 days ago
🇬🇧 United Kingdom – Remote
⏱ Part Time
🟡 Mid-level
đźź Senior
🏆 Customer Success
🇬🇧 UK Skilled Worker Visa Sponsor
Logistics UK
Transport • Compliance • Enterprise
Logistics UK is one of the largest business groups in the United Kingdom, representing a wide array of sectors within the logistics industry, including road, rail, sea, and air. It serves as a comprehensive resource for its members, providing critical services, support, and advice. The organization focuses heavily on industry analytics, producing detailed reports such as the Logistics Report 2024, which highlights significant trends and gathers insights from hundreds of industry stakeholders. Logistics UK also offers strategic memberships, extensive training courses, consultancy services, and compliance audits to ensure legal and safety standards are met. Their initiatives support logistics professionals in decision-making and business strategy, contributing to the development and growth of the logistics industry.
đź“‹ Description
• Onboard with excellence: Create practical onboarding materials, quick-start guides, and support virtual training sessions for operators, transport managers, and fleet administrators. • Build strong relationships: Act as a trusted advisor, providing ongoing support and advice to ensure customers get the most from Vision. • Drive engagement & retention: Monitor usage, identify opportunities for improvement, and champion customer success. • Collaborate for impact: Work with product, development, sales, and support teams to resolve issues, share feedback, and shape future enhancements. • Stay ahead of compliance trends: Keep customers informed on platform updates, DVSA guidance, and best practices.
🎯 Requirements
• Strong and proven experience in HGV/PSV compliance support with strong regulatory knowledge including; • Operator licence compliance, maintenance planning, and tachograph rules. • Proven experience supporting SaaS platforms and digital compliance tools. • Excellent communication and training skills for diverse user groups. • Organised, proactive, and passionate about delivering outstanding service. • Experience with CRM systems and reporting tools.
🏖️ Benefits
• 25 days of annual leave plus bank holidays • Christmas Working Arrangement for extra days off during the festive period • Health Cash Plan for all employees and Private Medical Insurance for managers • Employee Assistance Programme and Mental Health First Aiders • Enhanced Family Leave policy • Flexible and remote working arrangements • Two paid days off per year for charity or volunteering work • Various learning and development opportunities • Range of pension schemes • Award scheme to recognise outstanding employees • Life Assurance Scheme for peace of mind
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