Sales Customer Service Representative, Remote

🔥 53 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Longbridge Financial, LLC (NMLS# 957935)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🏠 Real Estate

💰 $259k Seed Round on 2013-12

Finance • Real Estate

Longbridge Financial, LLC is a top-ranked reverse mortgage company dedicated to helping older adults explore home equity options through reverse mortgages. With a variety of products like the Home Equity Conversion Mortgage (HECM) and Longbridge Platinum, they offer personalized financial solutions for seniors. Longbridge Financial takes pride in offering exceptional customer service, ensuring satisfaction through guidance and tailored mortgage options. The company is committed to transparency and fostering a strong relationship with its clients, providing valuable insights and support to manage finances during retirement.

📋 Description

• Create sales opportunities for the Retail Sales team • Answer inbound calls from customers seeking information about the reverse mortgage program • Initiate outbound calls to potential customers • Make 100+ dials per day • Meet business defined metrics of production • Qualify customer to meet program guidelines (AGE, LTV, Homeowner) • Transfer interested and qualified customer to sales team • Create appointments for follow up • Mail information packets to customers • Update the Sales CRM with notes of each transaction

🎯 Requirements

• Basic computer skills (MS Office) • 10-key and Soft phone experience • Customer service background • Basic understanding of the reverse mortgage product • Mortgage industry knowledge • Bilingual a plus • Organized, performance driven • Excellent communication skills, both written and verbal

🏖️ Benefits

• Best-in-class health plans (medical, dental, vision, HSA, and FSA) • Generous PTO • Paid holidays • Company-paid life insurance • Competitive 401(k) match