Dynamics 365 Customer Engagement Technical Consultant

🔥 18 hours ago

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Long View Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

IT Services • Data Management • Cloud Computing • Cybersecurity • Enterprise Software

Long View Systems is a technology company with a focus on empowering modern workplaces, optimizing data insights, and enhancing cloud infrastructure for future-facing businesses. They offer services in business transformation, data modernization, managed cloud solutions, and network advancements such as SD-WAN and SASE. Long View Systems also specializes in digital defense strategies to navigate cybersecurity challenges, and provides licensing and procurement services to manage technology spend. The company prides itself on putting people first, supporting workforce empowerment, and celebrating a strong partnership history with major technology providers like Cisco and Microsoft.

📋 Description

• Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions • Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions • Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules • Build and enhance solutions using the Microsoft Power Platform, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse • Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems • Contribute to API and integration design using tools like Logic Apps, Azure Functions, and Power Platform connectors • Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE • Support data migration, deployment activities, and maintain data quality standards • Participate in testing cycles (SIT, UAT) and validate solutions meet business requirements • Provide post-go-live support, troubleshoot issues, and drive continuous improvement while promoting best-practice, low-customization solutions

🎯 Requirements

• 5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions • Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights • Strong understanding of CRM processes and customer engagement best practices • Proven ability to gather requirements, facilitate workshops, and translate business needs into effective solution designs • Experience configuring and extending solutions using the Power Platform, including Model-Driven Apps, Power Automate, Dataverse, and Power BI • Familiarity with Azure and integration technologies such as Logic Apps, Azure Functions, and Power Platform connectors • Experience working with APIs, REST services, and integrating Dynamics 365 with external systems • Understanding of enterprise data models, security frameworks, and solution architecture principles • Exposure to customization technologies such as C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365 • Experience supporting application lifecycle management (ALM), deployments, and Agile delivery methodologies • Strong communication, stakeholder management, and problem-solving skills with the ability to work collaboratively across technical and business teams • Post-secondary education in Business, Information Technology, Computer Science, or a related discipline

🏖️ Benefits

• RSP Plan • Comprehensive benefits package from day one • Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities • Interesting work – Be part of exciting projects while accessing all the latest technologies • Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness