Overnight IT Support Specialist

🔥 26 minutes ago

🇿🇦 South Africa – Remote

💵 R300k - R360k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Loomer Pty Ltd

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

Loomer Pty Ltd is a South African outsourcing company that connects businesses with skilled remote professionals. It services international clients by carefully matching recruited professionals to each client’s specific processes, systems, team structure and service expectations. Loomer conducts detailed discovery before placing teams, recruits people specifically around client needs rather than filling generic roles, and runs structured training and induction so each professional understands the client’s systems and ways of working.

📋 Description

• Provide overnight IT support to employees across all departments • Diagnose and resolve hardware, software, network, and connectivity issues • Troubleshoot VPN connections, remote access, and system availability • Manage user accounts, passwords, permissions, and MFA access • Support Microsoft 365, email systems, and business applications • Monitor IT systems and respond to technical incidents • Manage support tickets, prioritise urgent issues, and escalate when necessary • Maintain IT security standards and identify potential security risks • Document incidents, resolutions, and outstanding technical issues • Provide clear handovers to the daytime support team • Work overnight aligned with US and Canadian business hours, South Africa: 15:00–00:00 • Generally work on South African public holidays when scheduled

🎯 Requirements

• Strong Windows 10/11 troubleshooting and technical support skills • Advanced practical VPN and remote-access troubleshooting • Knowledge of Microsoft 365, Active Directory, and user-access management • Understanding of LAN, Wi-Fi, DNS, DHCP, TCP/IP, and network troubleshooting • Experience using remote desktop and IT support ticketing systems • Ability to diagnose and resolve technical issues independently • Strong problem-solving, communication, and time-management skills • Ability to work under pressure and manage multiple incidents • Minimum 3 years' experience in professional IT support or technical service desk operations • Relevant IT qualification or certification • Proven hands-on experience • Experience supporting users remotely in a business environment • Excellent written and verbal English communication skills

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