Client Success Analyst

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Loopback Analytics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

💰 Private Equity Round on 2023-06

Healthcare Insurance • Pharmaceuticals • Biotechnology

Loopback Analytics is a company that connects health systems and life sciences to help understand the patient journey and improve access to care. They offer solutions for health system specialty pharmacies and provide modules designed by pharmacists to facilitate assessment and reporting. Loopback Analytics uses anonymized real-world patient data across the United States to help understand diagnoses, compare drug uses, and engage with therapy-specific outcomes. They focus on various therapeutic areas such as multiple sclerosis, rheumatology, and cystic fibrosis. The company also provides payor access services, aiding in payor contracting and reporting. Loopback Analytics aims to bridge gaps within healthcare by leveraging data insights for improved care delivery and patient outcomes.

📋 Description

• Operate as the lead point of contact for all matters specific to the assigned client base • Directs clients in the best practices and recommended usage of new software features • Maintain a healthy client portfolio by engaging with clients, driving client return on investment, and continually nurturing the relationship of Loopback with its client base • Clearly communicate the progress of monthly/ quarterly initiatives to both clients and management • Monitor and evaluate the user interface, workflow, and provide suggestions for future product enhancements based on client feedback • Troubleshoot any client problems, identify the root cause of the problem, and use tools and resources appropriately to resolve or escalate the problem • Validate report changes to ensure minimal client disruption when releasing new reports • Write and maintain client-specific logic to tag populations of interest, improving client navigation of platform • Prioritize and escalate support incidents and requests based on business impact and documented guidelines • Identify and cultivate opportunities and collaborate with the sales team to ensure continual growth and success.

🎯 Requirements

• Skills in Microsoft Excel, PowerPoint, and Word • Experience working in a health system specialty pharmacy • Experience with Microsoft PowerBI • Experience managing the implementation, optimization, utilization, and maintenance of large data sets • Experience with SQL and ability to write advanced formulas in data management languages • Bachelor’s degree in Computer Science, Information Systems, Business, or related field • Strong independent worker/self-starter with ability to work individually, while simultaneously contributing in a team environment • Passionate and decisive customer service-oriented person • Ability to work with aggressive schedules and deadlines • Experience managing clients or customers.

🏖️ Benefits

• This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position. • All applicants must be currently authorized to work in the United States on a full-time basis.