Head of Operations

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🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $175k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Loula (YC W23)

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

🏥 Healthcare

🛡️ Insurance

☁️ SaaS

💰 $250k Pre Seed Round - Loula on 2024-03

Healthcare • Insurance • SaaS

Loula is a California-based healthcare access platform that connects patients with in-network doulas covered by insurance. It operates the largest doula network in California (400+ doulas) and helps patients confirm coverage, match with doulas, and start prenatal, birth, postpartum, miscarriage, and abortion support. Loula handles insurance billing and paperwork, works with Medi-Cal and multiple commercial health plans (e. g. , Kaiser Permanente, Health Net, Blue Shield, Anthem, Molina), and offers both virtual and in-person care statewide. The company’s mission is to improve perinatal health outcomes and increase access to doula care, particularly for underserved communities. Loula was part of Y Combinator W23.

📋 Description

• Manage four direct reports: two Provider Success Managers, one Credentialing Manager, and one Care Navigator • Ensure each team member is clear on priorities, has what they need to execute, and is developing in their role • Own the pre-submission pipeline: ensure eligibility verification, pre-claim work, and claim submission processes are running smoothly and issues are caught and resolved quickly • Manage Loula's relationship with our post-submission RCM vendor, who handles claim denials, rejections, stale claims, and revenue recovery — tracking their performance, holding them accountable, and escalating issues as needed • Stand up the operational infrastructure for Loula's patient referral and care navigation function, a new and growing line of business

🎯 Requirements

• 5+ years of experience in healthcare operations • Managed a team and helped each person grow, prioritize, and execute well • Owned complex operational workflows end to end, including building processes where none existed • Navigated a fast-moving, early-stage environment where priorities shift and the answer isn't always obvious • Bonus: direct experience in payer contracting, revenue cycle management (including familiarity with Candid Health), or provider credentialing workflows

🏖️ Benefits

• Competitive salary commensurate with experience • Generous equity package • Unlimited PTO • Medical, dental, and vision coverage — FSA & HSA options • Access to One Medical, Talkiatry, Peloton, Kindbody, and more • Short & Long term disability insurance, Life insurance • Team fun! Dinners, activities, retreats