Customer Service Executive

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🕒 November 13, 2025

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Love Recruitment Ltd

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

⚽ Sports

Recruitment • B2B • Sports

Love Recruitment Ltd is the UK's leading specialist recruitment agency dedicated to the fitness and leisure industries. The company connects candidates with exceptional job opportunities in commercial fitness, boutique fitness, independent gyms, and leisure sectors across the UK. They offer recruitment services for various roles, from personal trainers to gym managers and leisure centre staff. With a focus on service and delivery, Love Recruitment is known for its proactive approach to placing the right candidates in the right jobs, and they also provide resources like career guides and podcasts to assist candidates in their job search.

📋 Description

• Handling customer queries across email, WhatsApp, chat and phone with warmth and a solution-first mindset • Overseeing our Zendesk and WhatsApp Business channels to ensure fast, consistent, and on-brand responses • Reviewing photos and videos of damaged or malfunctioning equipment, diagnosing issues, and guiding customers through simple troubleshooting or repair steps • Coordinating spare part orders, replacements, or technician visits where needed • Managing and updating our Shopify store: adding products, processing orders, and keeping stock levels accurate • Setting up wholesale accounts, uploading orders, and maintaining up-to-date records • Liaising with delivery partners to upload orders, track shipments, and confirm stock availability

🎯 Requirements

• Must have experience in customer service, technical support, or maintenance coordination, ideally with Zendesk or a similar platform • Strong written and verbal communication skills in English • Confidence using Shopify, Slack, Google Sheets/Excel, and related tools • Highly organised, detail-oriented and proactive • Comfortable working independently and adapting quickly to new systems or processes • Experience working remotely or in a start-up environment is a plus • UK-based, with availability to work from our London Showroom at least once a month